Coffee Return Policy | EllaVated Coffee Company

Our coffee return policy is simple — we want you to love every cup. If for any reason you're not satisfied, we've got you covered.

First Order Guarantee return policy includes a full satisfaction guarantee on your first bag. If you're not happy for any reason, we'll issue a full refund — no questions asked, and no need to return anything. We stand behind our coffee completely.

Subsequent Orders Our coffee return policy for repeat orders is as follows: because coffee is a perishable item, we are unable to accept returned coffee after your first order. However, if your order arrived damaged or there was an issue on our end, we will make it right.

Damaged orders must be reported within 48 hours of delivery

Express shipping charges (Next Day Air, 2nd Day Air, 3 Day Select, or other overnight services) are non-refundable

Ground shipping is refunded only if the order arrived damaged due to our shipping department's error

No exchanges or returns will be accepted after 48 hours of delivery

How to Request a Refund If you believe your order qualifies under our coffee return policy, contact us within 48 hours of receiving your order at ellavatedcoffeecompany@gmail.com. Please include your order number and a photo of any damage.

Why We Do This Fresh-roasted coffee is perishable by nature. Our coffee return policy is designed to protect the integrity of every order while ensuring you always have a risk-free way to try EllaVated for the first time.

We're committed to your satisfaction — this is coffee elevated, and we mean it.